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Why does the Cisco Meeting App report "unable to resolve IP address" in the sign in dialog?

This message means that the app is unable to resolve a domain to an IP address. 

Ask the user to look up the domain using dnslookup. For example, at the command prompt type your equivalent of the below to see whether the expected IP address and port are displayed. 

nslookup -type=srv _xmpp-client._tcp.example.com

Here is an example:

Example of dsnlookup

If there are multiple records, the one with the lowest priority and highest weight is selected first. 

Resolve the issue with the IT team in your organization.