Get help with Cisco Meeting Server and Cisco Meeting Apps

Find answers quickly with these FAQs.



Why does the Cisco Meeting App report "Certificate failure" when the user tries to sign in?

 Please check the XMPP certificate requirement in our Certificate guide on cisco.com, in particular the need to specify:

  • the DNS record for the XMPP server in the CN field of the certificate,
  • the XMPP domain name and the DNS record for the XMPP server in the subjectAltName field. 

If you still have this issue, please send Cisco support the XMPP certificate and the output from the MMP command “xmpp”.