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What is the Diagnostics button for?

The Diagnostics button is for saving a log file when you have a problem with the app. The log file helps your administrator find the cause of your problem.

Click Settings icon to open Settings and click Diagnostics. Alternatively, if you have a problem during a meeting, you can also use the diagnostics by clicking in meeting diagnostics

On WebRTC app, a Diagnostics window pops up. Enter a descritpion for the problem and click send, A notification appears on the top. Click Email to open your email client and populate it with with all the information needed for troubleshooting from the app. Enter the email address and send it to your Cisco support contact for troubleshooting.

On desktop app, you will be prompted to save a diagnostics file. You can send this to you support contact or administrator for troubleshooting with a description of the problem.

On iOS app, The app automatically opens your email client and populates it with all the information needed for troubleshooting from the app and attaches the diagnostics file. Enter the email address and send it to your Cisco support contact for troubleshooting.