What should I do if a user is receiving corrupt audio?
If only one user had the problem
- Check that the correct speaker is selected and that the speaker volume is sufficiently high
- Check the network connection. You can start by asking about the video quality; if the network connection is poor, both audio and vidio quality will be affected.
If several usesrs have the problem
- Change the sending participant's microphone to test whether it is causing the issue
- Check that the sending participant's network connection.