Get help with Cisco Meeting Server and Cisco Meeting Apps

Find answers quickly with these FAQs.



My audio is not loud enough. What can I check?

If you are using a SIP endpoint

Check that the issue is not caused by badly positioned microphones causing quiet audio from the SIP endpoint. SIP endpoints are supposed to use gain control to normalize the input volume.

If you are using the Cisco Meeting App for Windows or macOS

  1. Click Settings icon. Use the Test Speaker options.
  2. Check if the correct speakers are being used or try a different speaker.
  3. Try increasing the speaker volume.
  4. If using headphones ensure they connected properly or try changing to different ones.

If you are using WebRTC app

WebRTC app uses the speaker selection from the device. You cannot change this from browser from Cisco Meeting Server version 2.5.1 and later. 

  1. Check the browser settings to ensure you allowed permission for the webpage to access microphone and speakers.
  2. Click Settings icon. Use the Test Speaker options.
  3. On your devices settings, check if the correct speakers are being used or try a different speaker.
  4. Try increasing the speaker volume.
  5. If using headphones ensure they connected properly or try changing to different ones.

 If you are using iOS app

  1. Click Settings icon. Use the Test Speaker options.
  2. Adjust the volume and try again.
  3. Make sure another app is not using the speaker.
  4. If you are using headphones ensure they are connected properly or try changing to different ones.