Obtaining crash files for a Windows or OS X App:
- To find the crash files on Windows computer, go to C:\Users\<user_name>\AppData\Roaming\cisco
zip the 'client' folder and send it to support.
- To find the crash files on Mac OS X, go to ~Library/Caches/com.cisco.client/
Obtaining crash files for iOS Apps:
To download the log/crash file, sync the iPad or iPhone with iTunes on your PC or Mac; the crash reports are stored at:
- On Windows: C:\Users\<user_name>\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice
- On Mac: ~/Library/Logs/CrashReporter/MobileDevice
Email Cisco Support the most recent files along with your full contact details. There may be more than one file with the same time stamp for each event; send them all.
Ways to contact support:
There are also aliases for different languages listed here: http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html