You can check the event logs for the meeting for an indication of what is wrong.
If that did not help, you can get license and status information for a Recorder via the API.
To check if the deployment has a valid recording license:
- Perform a GET on the "api/v1/system/licensing" node.
- Check the response
You will receive information about all licenses on the system, including the below information about your recording license.
No license applied to the Recorder
License applied and Recorder activated
License expired, now in grace period for license renewal
License expired for Recorder
|expiry||String||Date of expiry|
To get status information for your Recorder:
- Perform a GET on a "api/v1/recorders/<recorder id>/status" node.
- Check the response.
If the recorder ID is valid, you will receive a "200 OK response" with XML content matching the table below.
|The Recorder is not used by the queried Call Bridge|
|The Recorder is connected to the queried Call Bridge|
|The configured Recorder URL is invalid|
|The configured Recorder URL could not be resolved|
|The Recorder could not connect to the queried Call Bridge|
|A connection was established with the Recorder but received a failure response|
|An unknown failure occurred|
|The Recorder has limited disk space available|
|activeRecordings||Number||Total number of active recordings on this Recorder|
Also, check the logs for both the Call Bridge and the Recorder.