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What can I check if streaming is not starting?

You can check the event logs for the meeting for an indication of what is wrong.

If that did not help, you can get license and status information for a Streamer via the API.

To check if the deployment has a valid streaming license:

  1. Perform a GET on the "api/v1/system/licensing" node.
  2. Check the response.

You will receive information about all licenses on the system, including the below information about your streaming license.

Response elements   Type/Value Description/Notes
Streaming status




No license applied to the Streamer

License applied and Streamer activated

License expired for Streamer

  expiry String Date of expiry
  limit Number  


To get status information for your Streamer:

  1. Perform a GET on a "api/v1/streamers/<recorder>/status"node. 
  2. Check the response. 

If the recorder ID is valid, you will receive a "200 OK response" with XML content matching the table below.

Response elements Type/Value Description/Notes



The Streamer is not used by the queried Call Bridge



The Streamer is connected to the queried Call Bridge



The configured Streamer URL is invalid



The configured Streamer URL could not be resolved



The Streamer could not connect to the queried Call Bridge



A connection was established with the Streamer but received a failure response



An unknown failure occurred
activeStreams Number Total number of active streamings on this Streamer


Also, check the logs for both the Call Bridge and the Streamer.