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Why can't I receive notifications on certain versions of Cisco Meeting App on iOS devices?

 

iOS devices running the Acano app and earlier versions of the Cisco Meeting App were able to receive notifications, such as for incoming calls, even when the app was running but not shown on screen (when either the phone was locked or another app was being viewed on the screen of the device). However, Apple has changed the way apps are handled on iOS. When not being viewed apps now go into a suspended state rather than a background state. This means that the Meeting App is no longer able to send notifications when the app is not shown on the screen.

Other apps may use Apple’s Push Notifications Service (APNS) in order to show notifications in a suspended state. The Meeting app is primarily intended for joining meetings and hence we have not implemented APNS. If you require a communication client which sends notifications all of the time, we recommend other Cisco apps such as Cisco Webex Teams or Cisco Jabber which are also available on iOS devices.

Due to the way in which Apple’s change was implemented, some versions of the Meeting App will have notifications when running on some versions of iOS and not on others. For example, version 1.9.15 will show notifications on iOS 9.3.5 and not on iOS 10.2.1.

We recommend running the latest version of Meeting App and the latest version of iOS on your device. This combination will mean that notifications will not be sent while the Meeting app is not shown on screen.