Get help with Cisco Meeting Server and Cisco Meeting Apps

Find answers quickly with these FAQs.



» »

The other participants can't hear me. What should I do?

Check that you have not muted your microphone, and that no-one else have muted your microphone. 

For desktop apps

  • From the app, click Settings icon to open Setting page. Check that your microphone is selected. Try selecting another microphone from the drop-down list.
  • Check that you have  no other applications running that use the microphone.

WebRTC app

  • Open Setting page. Check that your microphone is selected.
  • Ensure you have allowed permission for the webpage to use camera and microphone. You can also confirm this in the settings.
  • Check that you have  no other applications running that use the microphone. 

Check that your volume is sufficiently high. See also My audio is not loud enough. What can I check?

iOS devices

Go to your iPhone's or  iPad's Settings > Meeting and make sure that you enable Microphone from the Allow Meeting to access.

If that did not work, there may be an issue with your microphone. In some cases, another app has an error and is not releasing the microphone.