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What should I do if a user is receiving corrupt audio?

If only one user had the problem

  • Check that the correct speaker is selected and that the speaker volume is sufficiently high
  • Check the network connection. You can start by asking about the video quality; if the network connection is poor, both audio and video quality will be affected.

If several users have the problem

  • Change the sending participant's microphone to test whether it is causing the issue
  • Check that the sending participant's network connection.