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Upgrade fails because the upgrade image failed to mount. What can I check?

If you are upgrading either the X series deployment or a virtualized deployment, and see an error message that the upgrade image failed to mount, check that the upgrade file is appropriate for the platform (X series vs VM image).

If you have downloaded the file from FTP ensure that the transfer setting is ‘binary’ not ‘text’. Using the incorrect setting results in the transferred file on both the VmWare and X series server being slightly smaller than the original size – and this prevents successful upgrade. Many FTP clients default to 'text' mode - if using a command line client then often the 'bin' command can be used to ensure binary mode is used.